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As I said, we are aware on the rise of Android but as you currently pointed out, it's a question of whether Native App is MUST or Web App is enough. We know there's no right answer to this. Once our iPhone App & Blackberry apps release, we will have data to check access between native Apps & Web to make a clear decision. But once decided, we are sure it won't take 9-18 months in the case of Android as we have learnt some lessons in building for Mobile platform from our Blackberry & iPhone experience.I agree that roughly 12 - 15 months ago a native app for the Android OS was not high on most user's wish list. However, that has changed dramatically. As a user I expect Zoho to monitor industry trends that impact how their users access Zoho products and services. Your statement suggests to me that Zoho has completely missed the boat on the rise of the Android operating system. All Zoho has to do is look at the current handset sales data and the projections to see that Android is likely to become the dominant mobile OS.
Yes, I fully agree with you on the need for connectivity with CRM for sales users. As I said above, we will make a call on Android development within 4 - 6 weeks of iPhone & Blackberry launch. We will share information on what drives our decision at that time.
Most of the features we do are based on customer request. Some we generate based on our understanding of Market like Mail integration with CRM, integration with Google Apps etc. Sometimes delays happen when the team works on some major changes internally which doesn't add too much value for the user. For example when we did Single Sign On ( SSO ), it was a very significant effort but that didn't add much to the user. I am pointing this just for an understanding & this is definitely not an excuse here. We fully understand that customers have multiple choice & we have to continuously improve the product to WIN customers.Actually, I arrived at this number based on the progress I have seen the ZCRM development team make on just about every significant user-requested feature. I agree that Zoho is working on continuous improvement of ZCRM and the other apps. My concern is how Zoho is determining what needs to be done and what should take priority.
We are expecting iPhone App to be released in a weeks time. This is what I have said.As for ZOHO's belief that Android is not popular,
Thanks,As I said, we are aware on the rise of Android but as you currently pointed out, it's a question of whether Native App is MUST or Web App is enough.