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lorna_wolfe

Lost access to folders
by 
lorna_wolfe
 on 25-Nov-2009 07:28 PM.
  in  Zoho Mail 
» Zoho Mail

 hi,

Two problems happened simulateneously

1) I have a folder with a number of sub folders - the navigation pane on the left displays the + sign but when I click on it the folders do not appear, I can see that these folders are still there when I look at folders in preferences but I cannot use the navigation pane (or anything) else to access the emails.

2) The navigation pane on the left suddenly change to show all the top level folders before showing labels and views. This means that I have to scroll down quite a long way to find the views and labels. I can find no way to reset this.

Problem (1) is quite urgent as there are emails I need to access.

Thanks

Lorna

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kailash.nmk

Re: Lost access to folders

by 
kailash.nmk
(Employee)
 on 26-Nov-2009 12:51 AM

Hi Lorna,

Sorry about the issue you faced.

We have send a mail to your Zoho Mail account (@zoho.com) regarding the issue you faced. Please check the same and let us know about the status.

Regards,
Kailash.

 

lorna_wolfe

Re: Lost access to folders

by 
lorna_wolfe
 on 26-Nov-2009 04:30 PM

Kalesh,

I always use name@project-laneways.com.au on zoho and I can longer remember my password for zoho.com. When I asked for the password, it said there was server problem.

So I have not read your email yet. Can you send it to name@ project-laneways.com.au?

regards

Lorna 

kailash.nmk

Re: Lost access to folders

by 
kailash.nmk
(Employee)
 on 30-Nov-2009 03:08 AM

Hi Lorna,

As per your request, I have sent a mail to the account "name@project-laneways.com.au" regarding the issue you faced. So, please check the same and let us know about the status.

Looking forward for your reply to assist you better.

Regards,
Kailash.

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